I want to return my order (Europe)
This is how it works:
1. Write us to firstname.lastname@example.org to inform us that you are going to return your order, so we will be waiting for it to arrive.
2. Seal the parcel securely and take it to your preferred shipping partner.
Please note that you have to cover the costs of returning the items back to us by yourself.
Please send your returns to the following address:
Carrer Guillem de Castro, 51, Bajo
46007 Valencia (Spain)
Once we have received the items in our store, a refund is initiated immediately. The money will be refunded by the same payment method used to make the initial purchase. Shipping costs excluded.
If you have received an incorrect or damaged product, please write to email@example.com and send us more information about the item received. Photos are always helpful to see it clearly.